The Wall Street Journal: This New York hotel quarantined the sick. Now the owners regret it.


ROCHESTER, N.Y. — When the pandemic erupted last spring, the husband-and-wife owners of an upstate New York hotel felt compelled to offer the 43-room property to Monroe County authorities for use as a quarantine facility.

Silas Patel and his wife, Micky Patel, both previously worked in the healthcare industry, and they were eager to provide shelter at their Clarion Pointe hotel for people who had Covid-19, or had been exposed to the coronavirus. The couple also said it brought in some revenue when the rest of their lodging business had evaporated.

More than 15,000 hotels across the U.S. offered to provide temporary housing for emergency and healthcare workers, according to the American Hotel & Lodging Association, though it isn’t clear how many actually served in this capacity. Many hotels didn’t publicize that their properties served people in quarantine. On hotel booking websites and their own property websites, they simply said no rooms are available.

Experiences have varied widely after government contracts expired and owners resumed more normal hotel operations. But the Patels have had a good deal of trouble with the Rochester property since reopening it this month.

An expanded version of this article appears on

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